FAQ

We hold tremendous pride that all of our products are either handmade by the producers we represent, or made through small scale manufacturing in the countries where the brands are based. This is vital as it ensures that the final product reflects the vision of the creators. 

To get in contact with us you can either submit an enquiry through our contact us page; or you can email us directly at:  info@thesuitcase.com.au

No, we tend to not discount our products. We aim to be the best representatives of the brands we stock, hence we generally will not apply discounts to said brands as means to preserve the brands integrity. 

You will be notified via emails upon the receival of the order; once the order has been packed and dispatched, you will be sent another email, containing the shipping details, including tracking number(s). Should there be any additional concerns feel free to contact us via the contact us page. 

There could be a number of reasons that may cause delivery delays. Due to covid, there has been an increase of delivery delays, while we use the most reliable shipping partners, there will always be unforeseen circumstances, if you have not received your order, please double check the tracking numbers provided, or feel free to contact us.

You will be able to make changes to your order within 12 hours after it is placed, once the order has been processed we will be unable to make changes to the order. However, feel free to contact us and we will try to help you where we can. 

We accept all popular payment methods including 

• Visa
• Mastercard
• American Express
• Paypal
• Google pay; and,
• Apple pay 

Yes, all advertised prices are inclusive of GST

Sizing can be difficult, and it will fit differently depending on the designer, style and fit. We aim to provide as much information as we can in the product description to ensure that your purchase fits as well as possible. If you still are unsure, feel free to email us directly at: info@thesuitcase.com.au

Please refer to our return policy

You would have received an email from us upon the dispatch of your order with the relevant information including details of our shipping partner and tracking number. Please follow the relevant instructions to track your order. 

Please feel free to contact us if you have any other enquiries

After dispatch, it will take from 3 - 5 working days depending if there are any issues with Australia Post.

Should there be a problem with your order; Please feel free to contact us either through the contact us page, or via email.

Our website currently doesn't off international shipping but If you are located overseas and would like to purchase from our website, please reach out to us directly at: info@thesuitcase.com.au